Privacy Policy

Who we are

This Privacy Policy explains how T P ENTERPRISES LONDON LIMITED, trading on this website as T P Enterprises London, handles personal information in connection with this website, business enquiries and its management consultancy services. In this policy, “we”, “us” and “our” refer to that company. We are the controller of personal information when we decide why and how it is used.

You can contact us at [email protected], call +44 7732 730307, or write to 12 Armstrong Close, Hoo, Rochester, England, ME3 9TZ. Please put “Privacy enquiry” in the subject line of an email so that the purpose of your request is clear. You do not need to be a client to contact us about your personal information.

Scope of this policy

This policy covers visitors to tpenterprises.site, people who contact us about our services, and business contacts whose details are used when discussing or delivering an engagement. It applies to personal information relating to identifiable individuals, including work email addresses and other professional contact details.

It does not replace any confidentiality agreement, project-specific data protection terms or other written arrangement agreed for an engagement. If a project involves processing personal information on a client’s instructions, the parties should agree the relevant responsibilities and safeguards before that information is shared. The privacy practices of third-party websites are governed by their own notices.

Information you provide

When you email, telephone or otherwise contact us, the information you provide may include your name, role, business name, contact details, the subject of your enquiry and the contents of your correspondence. If you explore a consultancy engagement, it may also include information about your objectives, business activities, commercial challenges and people involved in the project.

Please share only the information needed for the conversation. We do not need sensitive personal information, identification documents, payment-card details or information about private individuals to respond to a general enquiry. Where business documents include personal information about colleagues, customers or other people, please consider whether that information can be removed or anonymised before sharing it.

Technical information and cookies

This website is designed as an informational site. It does not include a contact form, user accounts, advertising pixels, analytics scripts or social-media embeds. Its own code does not set cookies, use local storage or track visitors across websites. Fonts, illustrations and icons are served with the website rather than loaded from third-party font or image services.

The hosting infrastructure may process routine technical information when delivering the website, such as an IP address, requested page, browser details, time of access and error information. Such processing can be necessary for delivery, security and troubleshooting; the exact records depend on the hosting configuration. Clicking an email or telephone link opens your chosen application, whose own settings and privacy practices apply.

If optional tracking or other services are introduced, this notice should be updated to describe them and any consent required should be obtained before they are activated.

Why personal information is used

Personal information is used for specific business purposes connected with the relationship or enquiry. These can include:

• Understanding and responding to a request for information about our consultancy services.
• Arranging discussions and communicating about proposed work, deliverables and next steps.
• Preparing, administering and carrying out an agreed consultancy engagement.
• Maintaining relevant business records and handling questions, corrections or complaints.
• Protecting the website, correspondence and business records against misuse.
• Meeting applicable legal obligations and establishing, exercising or defending legal claims.

Making an enquiry does not sign you up to a newsletter. This website does not provide a mailing-list subscription facility or sell access to visitor information.

The basis for processing

The appropriate lawful basis depends on the purpose and circumstances. Processing may be necessary to take steps at your request before entering a contract, or to carry out a contract with you. Where we communicate with an employee or representative of a business, our legitimate interests may support the use of their professional contact details to respond to enquiries and manage the business relationship.

Those interests include providing relevant consultancy services, maintaining necessary records and protecting our systems. Reliance on legitimate interests requires consideration of the impact on the individual and whether their interests or rights override the proposed use. Legal obligations may also require specific information to be retained or disclosed.

If a use requires consent, that consent should be specific and informed. You can withdraw consent for that use at any time; withdrawal does not make earlier processing unlawful. We do not treat visiting this website as consent to unrelated processing.

Information from other sources

A colleague or business representative may give us your work contact details so that you can participate in a discussion or project. Relevant professional information may also be available in public business materials. Such information should be used only where it is relevant to the purpose of the enquiry or engagement.

Where personal information is obtained indirectly, the applicable transparency requirements still apply. You can ask us to explain the source of information held about you. Public availability does not remove an individual’s data protection rights, and it is not permission for unrelated or excessive use.

Sharing information

Information may need to be handled by service providers used for website hosting, email, communications, document storage or business administration, to the extent necessary for those functions. Access should be appropriate to the service being provided and subject to relevant confidentiality, security and contractual requirements.

Information may also be disclosed to professional advisers where necessary, or to a court, regulator or public authority where disclosure is required or otherwise legally justified. In a business transfer, any disclosure of personal information must have an appropriate basis and suitable safeguards.

We do not sell personal information. This policy does not authorise public disclosure of client materials, names or confidential project details. Any use of a client’s identity as a testimonial or case study requires separate consideration and appropriate permission.

International processing

The location in which a service provider processes information depends on the services and arrangements used for a particular purpose. We do not represent that every email, backup or hosting operation necessarily remains within the United Kingdom.

Where a transfer is subject to UK international transfer rules, an appropriate legal mechanism is needed, such as an applicable adequacy arrangement or suitable contractual safeguards together with any required assessment. You may contact us for information about relevant recipients, processing locations and safeguards that apply to your information.

How long information is kept

Information should be kept only for as long as it remains necessary for the purpose for which it is used, including applicable record-keeping and legal requirements. The period can differ between a preliminary enquiry, an active client engagement, contractual records and a technical security log.

Relevant considerations include whether an enquiry is still active, whether work or follow-up remains outstanding, the content of the record, applicable statutory obligations and whether it is needed to address an actual or reasonably anticipated dispute. Material that is no longer needed should be deleted or anonymised, subject to necessary backup and recovery cycles.

There is no single period that applies to every category of record. Please contact us if you need the retention period or criteria for a particular record. A request for erasure will be assessed in light of the relevant purpose and any lawful requirement to retain it.

Security and confidentiality

Personal information requires appropriate technical and organisational protection against unauthorised access, loss, alteration and disclosure. Measures should reflect the nature of the information, the risks involved and the way it is being handled. Access to project information should be confined to people who need it for the relevant purpose.

No internet connection or email service can be described as completely secure. Please avoid sending highly sensitive or unnecessary personal information by ordinary email. If an engagement requires an exchange of confidential material, agree a suitable method with us before sending it. If you believe correspondence or information has reached the wrong recipient, contact us promptly.

Your data protection rights

Depending on the circumstances and the legal basis for processing, you may have rights to:

• Ask for access to your personal information and an explanation of how it is used.
• Ask for inaccurate information to be corrected or incomplete information completed.
• Request erasure or restriction of certain processing.
• Object to processing based on legitimate interests, and object to direct marketing.
• Receive certain information in a portable format where the relevant conditions apply.
• Withdraw consent where processing relies on that consent.

These rights are not absolute and some depend on the type of information and processing involved. We do not use this website to make decisions about you based solely on automated processing that have legal or similarly significant effects.

Making a request or complaint

Send a privacy request to [email protected], explaining the information or processing concerned and the action you are seeking. We may need proportionate information to confirm your identity or clarify the request, particularly where disclosure could affect another person’s privacy.

The normal response period for a rights request is one month, subject to applicable rules on clarification, extensions and exceptions. If an extension or refusal applies, the reason should be explained. A fee is not normally charged, although the law allows exceptions in particular circumstances.

You can raise concerns with us first, but you do not have to do so before contacting the UK supervisory authority. Information on exercising your rights is available from the Information Commissioner’s Office. You can also make a complaint to the ICO.

Children and changes to this notice

Our website and services are intended for business use and are not directed at children. Please tell us if you believe a child has sent personal information that is unnecessary for a legitimate business purpose, so that appropriate action can be considered.

This policy may be updated when the website, services or relevant requirements change. The date at the top identifies the version displayed. Where a material change affects an existing use of personal information, additional communication or other steps may be required. A new version does not by itself authorise a new use of previously collected information.

Contact details

For questions about this notice or the use of your personal information, contact: